#Lightspeed restaurant youtube full#
#Lightspeed restaurant youtube software#

I didn't hear from them at all during that time. At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I confronted them about it and the initial response was 'all sales are final'. All charges were made before I even saw an invoice.

#Lightspeed restaurant youtube software#

They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake.

While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. I was very clear with the sales team about what I needed for my business. Perhaps there performance reviews are based on quantity of clients 'helped'. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. Opmerkingen: Implementation was terrible. At this writing, it is almost triple that price. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. Then online reputation, customer service, and sales process were taken into account. Lightspeed being Ipad based was the first consideration which eliminated some. Redenen om over te stappen op Lightspeed Restaurant: Overwogen alternatieven: Hippos POS, TouchBistro en Silverware Avrio I have several requests into the programmers at this time. There are however some upgrades that, although not highly requested, can definitely improve the product. Understandably, when a request is made often, it is pushed up the programmer's priority list. The biggest con is the process used for some software upgrades. One thing has been problems with combos, which we resolved with a workaround. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time.

#Lightspeed restaurant youtube full#

Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.Īnd the best part is full integration with our online site, POS, accounting software, and scheduling software.įirst, no POS is perfect, including Lightspeed. With knowledge of Excel, data analytics have been insightful and highly beneficial. The ability to export raw data of every receipt item for every receipt entered has proven invaluable. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround. We have continued to appreciate the helpful 24 hour customer service team.

Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software. Staff loves the ease of use of the front end. Opmerkingen: Lightspeed was, is, and will continue to be great for us.